Returns & Right of Withdrawal (EU/UK) — Photo Booth FX (“PBFX”)
Last updated: September 8, 2025
This page explains our returns and refunds policy worldwide and your EU/UK right of withdrawal for distance purchases.
Contact for returns & withdrawals
Email: partners@pbfx.ai
Mail: PBFX, 2948 Jo Ann Dr., Richmond, CA 94806
1) Scope
PBFX primarily sells digital content (prompts, presets, templates, downloads). We may also sell physical merchandise from time to time. Different rules apply to each.
2) Digital content (downloads/streaming)
All sales are final once access begins. Because delivery is immediate, digital content is non-refundable after you (a) access the download link or file, or (b) otherwise receive the content.
EU/UK right of withdrawal exception. Under EU/UK law, the 14-day cooling-off period for distance sales does not apply once you expressly consent to immediate delivery of digital content and acknowledge you lose the right to withdraw. We obtain that consent at checkout where required.
If a file is defective or misdescribed, contact us within 14 days. We’ll repair/replace the file or issue a refund if we cannot remedy the issue.
3) Physical merchandise (if offered)
Return window. You may return eligible, unused merchandise within 14 days of delivery.
Condition. Items must be unused, in original packaging, with all tags/accessories.
Process. Email partners@pbfx.ai with your order number and the items you wish to return. We’ll provide instructions.
Return shipping. Unless the item is faulty or we sent the wrong product, you are responsible for return shipping.
Refund timing. We issue refunds to the original payment method within 14 days after we receive the returned goods (or you supply evidence of return), whichever is earlier. We may deduct diminished value due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
4) EU/UK: How to exercise the 14-day right of withdrawal (physical goods/services)
Deadline. You have 14 days from delivery (physical goods) or contract conclusion (services) to notify us you are withdrawing.
How to notify. Email partners@pbfx.ai with a clear statement (or use the Model Withdrawal Form below).
Effects. We will refund all payments received from you, including standard delivery costs (not expedited options). We may withhold the refund until we receive the goods back or you supply proof of return.
Return address. PBFX, 2948 Jo Ann Dr., Richmond, CA 94806.
Exclusions. Custom-made items and digital content delivered immediately with your consent are not eligible for withdrawal.
5) Faulty, damaged, or misdescribed items
This does not affect your statutory rights. If something arrives faulty or is not as described, contact us within 14 days with photos and your order number. We will repair, replace, or refund as appropriate.
6) Model Withdrawal Form (EU/UK)
(Complete and email only if you wish to withdraw from a contract for eligible items.)
To: PBFX, 2948 Jo Ann Dr., Richmond, CA 94806 — partners@pbfx.ai
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/services:
— [describe goods/services]
Ordered on / received on: [date]
Name of consumer(s): [name]
Address of consumer(s): [address]
Email / Phone: [contact]
Date: [date]
Signature (if notifying by mail): __________________
7) Questions
Email partners@pbfx.ai with any returns or withdrawal questions. Include your order number for faster service.
Imprint / Legal Notice (Impressum) — Photo Booth FX (“PBFX”)
Last updated: September 8, 2025
This page is provided to meet disclosure expectations in certain jurisdictions (e.g., Germany/Austria).
Service Provider / Publisher
Photo Booth FX (“PBFX”)
Address: 2948 Jo Ann Dr., Richmond, CA 94806, USA
Email: partners@pbfx.ai
Managing Person responsible for content (§ 55 Abs. 2 RStV / Medienstaatsvertrag): Christina Hanson
Company Register / Legal Form: LLC
Tax/VAT ID: “Not applicable”
Contact for press: partners@pbfx.ai
Editorial Responsibility
Christina Hanson, at the address above.
Consumer Dispute Resolution
We are not obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. The EU ODR platform has been discontinued; please contact us directly.
Liability for Content & Links
We take care to keep information accurate but assume no liability for completeness or timeliness. External links are the responsibility of their respective operators; we checked for illegal content at the time of linking and will remove links promptly upon receiving concrete indications of infringement.
Copyright
Content and works on these pages are subject to copyright. Any duplication, processing, distribution, or any form of commercialization beyond permitted use requires prior written consent from PBFX or the respective rights holder.